We just got our new carpet installed. I am very happy with the result. It looks beautiful. The customer service at Rugworks was great. The ladies in the showroom were friendly and helpful. The guy who did our estimate was punctual and nice and the installer was all business getting the job done quickly. I would highly recommend Rugworks.
I started my inquiry at the Sonoma store with a drop-in visit, trying to get on the schedule as soon as possible for my small commercial job. Staff worked with me and got me an appointment with the Rohnert Park crew who came out to my Santa Rosa office and did the install. I was very pleased with the service and coordination. Nice job on new commercial grade carpeting. I tried to get 3 other quotes for the same job and no one would respond. So Rugworks, you are the clear winner. Thanks!
I recently purchased flooring for my home and was very impressed with Rugworks and their amazing staff! They made the whole experience very easy and informative! Jeff Williamson (estimator/former installer) went above and beyond to ensure we had all the right tools for the job since we did the installation ourselves. He also answered all our questions along the way during the process even emailing me back on a Sunday. You rarely see this level of customer service these days and I was so happy that we went there because of it! We plan to replace the flooring in other rooms in the future and will continue to purchase through Rugworks again.
It had been 20 years since I needed any flooring and after shopping almost the entire county I found myself at Rugworks once again. The people are informative and easy to deal with, the products are top-notch and the prices fair. If anything isn’t right they make it right. If I live long enough to need flooring again, I’m skipping all the legwork and going directly to Rugworks. You can’t go wrong with this place.
These people are GREAT! They gave me great service, great price. They are incredibly helpful and explained to me how to install my carpet and even lent me some tools I needed! I highly recommend them!
So happy with Rugworks of RP. Second time I used them and happily surprised they even showed up with the Sonoma firestorm going on as most service businesses closed down. Rugworks was reasonable $ and Bill at the showroom was most helpful in helping me find in-stock carpet for my last-minute needs. The installers were prompt, courteous and did a beautiful job getting our house rental ready to occupy.
I have used Rugworks for the 2nd time now and couldn’t be more satisfied with their work and customer service. Both times I have used them was due to my crazy pup chewing through the carpet, and they were able fix the carpet both times, making it look good as new! They are vey accommodating. Both times I called them, they were able to check out my carpet that very same day to evaluate the damage. They were even able to work with my crazy work schedule when it came time to repair the carpet. 2 days after the evaluation they came to my house (during my 1-hour lunch break) and fixed the giant hole in my carpet in 30 mins. I didn’t have to miss a minute of work! I’d never want for my pup to chew the carpet; however, if it does happen again I know who to call!
I just had vinyl plank flooring installed in my kitchen and laundry room. The floors look great. The installation crew was exceptional. Charlie Poznekoff and his crew were very professional, good at problem solving and he has a calm demeanor which made the initial problems less stressful for me. The installation was very professional and I enjoyed working with him very much. It was apparent that the installation crew wanted the job done right and worked to achieve that goal. Rugworks is lucky to have him as an installer. Rugworks has great customer service. They go the extra mile. Jessie from Rugworks came out to the house with samples and provided an estimate. After installation, Jessie provided me with additional information regarding the warranty, care and cleaning of my new floor which I appreciated. Thank you so much for a great job! I really appreciate it. This was the second job that Rugworks has done for me.
I love this place. Professional. Personal. Meticulous installation. I have used Rugworks for every remodel for the past 25 years for carpet, linoleum and laminate flooring. They strive to please and get you what you need within your budget. It’s so refreshing to work with a smaller local business and not have to deal with the impersonal and frustrating experience of huge chain home improvement stores. Thank you, Rugworks. I’m always pleased with your work.
Rugworks came to the home I’m moving out of to repair some bad damage my cat did to the carpet – she had clawed a hole all the way through it and scuffed up a pretty large area. Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff. He did an absolutely beautiful, seamless job. You can’t tell where the repair starts and ends. I’m so happy with their service! Bill and everyone I dealt with at Rugworks were top-notch.
I have had them do several jobs for me. The price is always reasonable, they show up when they say they will and do a fantastic job. I would highly recommend Rugworks as your first choice in flooring.
Rugworks installed my carpet throughout the house last year. They did a fantastic job. Great service when I was purchasing and the two installers that did the installation were great, quick and cleaned up after themselves!